Although live chat was originally limited to individuals communicating on sites like AOL, MSN, and Yahoo, the eCommerce industry has made it an indispensable business communication tool.
Online chat is offered by millions of eCommerce websites, from large corporations like AT&T to small and big eCommerce retailers all over the globe. If you are looking for the best live chat tool then you can get the best live chat assistance to solve all your business problems.
Online Chat: The Benefits
The internet chat is a useful tool for both consumers and businesses. It allows users to quickly communicate with eCommerce sites. Customers shopping online for products and services are increasingly demanding customer service.
It has tangible benefits for businesses as well. Websites that have it experience a 25% increase in sales. Many consumers will shop on websites that offer live support because they have the option. Andersen Consulting recently found that almost 62 per cent of Internet users would buy more products from websites with live support.
Live chat makes business communication easier
Ecommerce websites can communicate with customers in this way, making it easier to do business. Ecommerce sellers no longer have to worry about maintaining their customer service website. Online support fills the gap in customer service. Online support is available 24/7, even when brick-and-mortar stores are closed.